Our Store Policies
At Beller's Music, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
We don't charge registration fees to sign up for lessons, but we do ask that you pre-pay your first lesson. Lessons are to be paid directly to the teacher via check or cash, and paid on a monthly basis at or before the beginning of each month.
If an absence is necessary, please notify the teacher at least 24 hours in advance and schedule a make-up lesson. We realize that there will be unavoidable circumstances which prevent a student from attending their scheduled lesson. Please understand that our instructors rely on their teaching income and it is not fair to them to have uncompensated time in their schedules. Failure to show for a lesson without proper notice will result in forfeiting that lesson fee and no refund will be given.
We have selected all of our merchandise with care and consideration to ensure your satisfaction! If you have any questions about an item on our Website or in-store, please feel free to give us a call, use our contact form or stop on by and we will do our best to assist you.
Due to the nature of specialty items, we cannot accept returns for special orders, custom orders, consignment items, used, one-of-a-kind items, or (used/opened) harmonicas.
Merchandise may be returned for a refund of the purchase price, excluding shipping & handling costs, if the customer calls for return authorization within three (3) business days upon receipt of merchandise. The customer is responsible for any applicable shipping charges in the return process unless due to defect or shipping damage. All claims for damage or defects must be made within three (3) business days of receipt. Please retain the shipping carton and packing materials to return the instrument to the address on the original shipping label. A 10% restocking fee would apply to non-defective returns.
Return authorization numbers are valid for a period of two (2) weeks from date of issue, after that time we will not be able to accept items for return.
We are staunch supporters of privacy and respect your right of privacy. However, there is some information of yours which we do need to keep:
When you order, we do need to know your name, e-mail address, mailing address, billing address, credit card number, CVV, and expiration date. Without this information we cannot process, ship or contact you about your order.
All orders and personal information is sent via secure server software (SSL), which encrypts all information you input before it is sent for processing. We (and our processor and payment gateway) are protected against unauthorized access.
We will not give out your telephone number, credit card information, or login information unless you authorize us to do so or we are legally compelled to do so.
We will not auto-add your e-mail address to our mailing list, but you can feel free to join our mailing list on your own volition if you would like to be kept apprised of special sales or events.
PERSONAL INFORMATION WE COLLECT:
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: communicate with you; screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Stripe to process our online store--you can read more about how Stripe uses your Personal Information here: https://stripe.com/us/privacy/. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we do not knowingly use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
881 Main Street
Manchester, CT 06040
Please note that we do not collect sales tax for states other than the State of Connecticut. Depending on your locale, you may be required to claim and pay sales/use tax on items purchased over the Internet through bellersmusic.com.